Questions deserve clear answers.

Below you can scan twenty of the most important questions about format, access, purchase, study flow and support. Select a question to read its answer and find the relevant next step.

Open FAQ reference book and support materials
01

Digital materials

Learn about the guidebooks, worksheets and checklists included with each title.

02

Your learning path

Find a starting point and understand how to study at your own pace.

03

Purchase and access

Review delivery information and the policies that apply to your purchase.

04

Getting support

Know what to include when asking about a guide, an order or access.

What would you
like to know?

The questions are grouped around product format, access, study flow, purchasing and support. Select the topic that matters to you.

ProductsAccessLearningPurchaseSupport
Tip: Select any question to read the full answer. Related links appear with it.
Selected answer

What exactly is included in a product?

Each product includes the downloadable guide or coursebook described on its product page, plus any worksheets, checklists or review prompts listed there.

  • Guide or coursebook
  • Any listed worksheets or checklists
  • Included materials shown on the product page

Common questions often map to a guide.